Privacy Policy

Last updated: November 5, 2026 This Privacy Policy explains how GLEAMVOYA, operated by Weilin Digital Technology (Hebei) Co., Ltd. ("we", "us", "our"), collects, uses and protects your personal information when you visit gleamvoya.com, place an order or contact us. By using our website, you agree to the practices described here.

1. Information We Collect

- Order information: your name, shipping address, billing address, email address, phone number (if provided) and the items you purchase. - Payment information: payments are handled directly by our payment providers. We do not see or store your full card number or security code. - Communications: the content of emails you send us, including any photos or videos you share about an order. - Technical information: basic data your browser sends automatically, such as IP address, browser type, device type and the pages you visit, used to run and secure the website.

2. How We Use Your Information

- To process, ship and deliver your order, and send order and tracking emails. - To answer your questions and handle returns, refunds and replacements. - To prevent fraud and keep our website secure. - To meet our legal, tax and accounting obligations. We do not send marketing emails unless you choose to receive them, and you can unsubscribe at any time.

3. Legal Basis (EEA and UK visitors)

We process your information because it is necessary to fulfil your order (contract), to comply with the law (legal obligation), for our legitimate interests in running and securing our store, or with your consent where required.

4. Cookies

We use only essential cookies needed for the website to work, such as remembering your shopping bag, currency and privacy choices. We do not use advertising cookies or third-party tracking pixels. You can block or delete cookies in your browser settings, but parts of the site may not work properly.

5. Who We Share Your Information With

We never sell or rent your personal information. We share only what is needed with: - Payment providers: payments are processed by our licensed payment service provider, LianLian Global, which supports Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, PayPal, Klarna, Bancontact, BLIK and MB WAY. Available payment methods may vary by country and are shown at checkout. We do not see or store your full card details. - Logistics and shipping partners, to pack, ship and deliver your order and provide tracking. - Website hosting and email service providers, to run our store and communicate with you. - Authorities, when required by law or to protect our rights. Each provider handles your information under its own privacy policy and only for the service it provides to us.

6. International Transfers

Our products ship from overseas, and some of our service providers are located outside your country. Your information may therefore be transferred to and processed in other countries. Where required, we use appropriate safeguards to protect it.

7. How Long We Keep Your Information

We keep order information for as long as needed to fulfil your order, handle returns and meet tax and accounting requirements, usually up to 7 years. Customer service emails are kept for up to 2 years. After that, we delete or anonymise your information.

8. Your Rights (EEA, UK and other regions)

You may have the right to: - Access the personal information we hold about you. - Correct inaccurate information. - Ask us to delete your information. - Restrict or object to certain processing. - Receive your information in a portable format. - Withdraw consent at any time, where we rely on consent. - Complain to your local data protection authority.

9. Your California Privacy Rights (CCPA/CPRA)

If you live in California, you have the right to know what personal information we collect, use and share; to request deletion or correction; and to not be discriminated against for exercising these rights. We do not sell or share your personal information for cross-context behavioural advertising.

10. How to Exercise Your Rights

Email gleamvoya@outlook.com with the subject "Privacy Request". We may ask you to confirm your identity. We will respond within 30 days, or sooner where the law requires.

11. Security

Our website uses encrypted (HTTPS) connections, and payments are processed by secure, PCI-compliant providers. No online service is 100% secure, but we work hard to protect your information.

12. Children's Privacy

Our store is not directed to children under 13 (or under 16 in the EEA and UK), and we do not knowingly collect their personal information.

13. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date.

14. Contact Us

Questions about this policy or your personal information? Contact the data controller, Weilin Digital Technology (Hebei) Co., Ltd., Room 101, Unit 4, Building 20, Gaozhu Residential Community, No. 239 Zhonghua North Street, Lianmeng Subdistrict, Xinhua District, Shijiazhuang, Hebei Province, China. Email gleamvoya@outlook.com and we'll reply within 24 hours.